HOW DO I BOOK TICKETS?
Tickets can be purchased online through this website.
Customers booking through our website will receive a confirmation email after purchase. Please check your confirmation email for your attached e-ticket – you might need to check your junk box. We run email assistance should you need help – [email protected]
Your e-ticket can be printed off or presented on a smart phone at the gate. All tickets will be scanned.
Please note that email confirmations are not tickets and will not be accepted as tickets to access the arena.
- Adult tickets start from just £27.50*
- 16’s and under only £1*
The earlier you book, the cheaper your ticket. We have a 3 tier ticket structure this year at Upton Country Park. When one tier runs out, the next tier is activated at a higher price. As always, the early bird catches the worm, so don’t miss out!
*Booking fees apply.
WHEN WILL I RECEIVE MY TICKETS?
E-tickets are sent immediately after payment has been completed – please check your junk mail folder if you do not receive any email. E-tickets can be printed out or shown on a mobile device for scanning. Please note, only the e-ticket containing a barcode will be accepted for entry; confirmation emails will not be accepted.
If you are worried about any ticketing issue, please email [email protected]
If you’re booking over 20 tickets, you may be able to take advantage of our group discount ticket price. Please email us at [email protected] to discuss your booking requirements.
We outsource the sale of tickets to a third party. We do this to increase security and protect you from online fraud. As a company, we have undertaken a commitment to help tackle ticket touts and those attempting to sell fake passes. Our ticketing partner, Eventbrite, apply a modest booking fee to cover their costs which is competitive when compared to the industry alternatives.
Any attendee aged 17 or over requires a full price Adult ticket. Children aged 16 and under on the date of the concert can attend with a child ticket. Please check our event booking pages for pricing details.
Under 16s must be accompanied by a parent/guardian (18 or over) and supervised at a maximum ratio of 1 adult to 3 children.
Entry may be refused without valid proof of age.
REGISTERED PERSONAL ASSISTANT (PA) TICKETS
Any person purchasing an Adult ticket for one of our concerts who requires assistance from a registered carer is entitled to receive 1 free PA ticket for their carer.
For further details, please see the accessibility info section.
CAN I BRING A GAZEBO?
Yes, if you pre-book a gazebo pitch ticket, but they are only permitted on the perimeter of the arena, both at the sides and the rear. Pitch size is roughly 4m x 4m and customers must provide their own gazebo.
Pitches will be distributed on a first come first serve basis, so arrive early to grab the best spot. Gazebo tickets are not valid for site entry. All customers require entry tickets in addition to any Gazebo pitch tickets.
There are NO REFUNDS offered except in extreme circumstances and at the individual discretion of Starlight Concerts.
It is the responsibility of the customer to check the date, time and show on your tickets as mistakes cannot always be rectified. It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for.
AVOID TICKET TOUTS
Beware of unauthorised ticket agents (including eBay, Gumtree and Craigslist) – buying from them can be a lot of trouble. You are likely to pay over the odds for a ticket that may have never existed or might never materialise.
If you have been the victim of a ticket scam, please report the website to Action Fraud.
For your security we do not advise purchasing tickets from anywhere other than this website or our official ticket partner, Eventbrite. Any unofficial ticket will be detected by our scanning systems. You will not be permitted access to the site if you are in possession of one of these tickets.